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Reply to a customer

A calm reply that acknowledges the problem, explains what happens next and keeps the customer.

Your brief

Draft language

Type your details in Arabic or English. Your draft is written in English.

Paste it as it is, in any language.

0 / 2,000

The fix, refund, discount or next step you are offering.

0 / 800
Tone
Length

Uses up to 154 words of your plan. Only the words actually written are counted.

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What you will get

A short reply to your customer, in a warm tone, that explains: what happens next.

Your draft

Your draft will appear here. You can edit it or open it in the editor.

What the customer looks for

  1. Their problem acknowledged in the first sentence.
  2. What happens next, and when.
  3. No blame, and one apology at most.
  4. A name they can reply to.

Recommended workspace settings

Mode
Business
Emotion
Balanced
Vocabulary
Simple
Length
Shorter

Prefer to write it yourself?

Start from the outline

The outline opens in the workspace with the recommended settings. Replace each [bracket] with your own words, then rewrite it.

Hi [customer's name],[Acknowledge the specific problem in one sentence.][What you will do, and when.][Anything they need to do, if anything.]Best regards,[Your name], [Company]
Open the outline in the workspace

See it done well

A finished example

Read a complete one, written from a brief like yours, with notes on why each part works.